PD McFarren Consulting has world-class technology and business operations experience and can provide critical advisory, deployment management and operational delivery services for virtually any sized organization from a large multi-national, multi-channel company to a start-up with large aspirations. We specialize in combining technology strategy with comprehensive business process engineering and continuously strive to deliver exceptional quality to our clients.
Additionally, our extended network of industry contacts can facilitate qualified and fully-vetted implementation support for specific projects where deployment resources are needed.
Our Service Areas
Strategic Services
We are well-versed in providing one-time and ongoing strategic technology and integrated business process engineering services to our customers. This can take the form of facilitated and well-structured workshop-oriented sessions that can span anywhere from a few days to a few months based on your needs. Alternatively, we can participate at the advisory board level to provide more high-level guidance with respect to impending technology and business process related activities within your company.
The types of activities you can expect from your Retail Strategy engagements include:
Requirements – Understanding your timing constraints and the level of discovery needed.
As-Is Evaluation – An in-depth review of people, process and technologies supporting your business today.
Future State - A comprehensive evaluation of alternatives along with the short and long-term impacts to your company
Risk – Identifying, tracking and managing anything that can have impact on business operations
Timing - Establishing and socializing the phasing and implementation strategies of new operational and technology components
CIO Services
Our CIO Services can provide access to a well-seasoned executive for companies that cannot afford to hire a Chief Information Officer full-time. Alternatively, these same services can be used temporarily during a critical transition period (for example, on the unexpected loss of your IT leadership). We regularly provide executive level support to companies on a one-time or part-time basis allowing you to stay absolutely focused on business operations while minimizing the expenses associated with technology support.
The types of activities you can expect from your CIO Services partner include:
Requirements – Understanding your operational needs and translating them into viable, cost-effective solutions.
Planning – Evaluating future requirements so that IT can meet the needs of the business
Service Delivery – Making sure business gets the best possible customer service from your IT department
Knowledge & Information – Capturing and structuring corporate and IT knowledge and information for efficiency
Architecture – Consult on hardware, software and outsourced IT Services
Critical Skills
Our background includes significant technology architectural design, business process re-engineering and deployment experience in the following areas;
Information Technology and Infrastructure
Omni-Channel Commerce
Logistics, Supply Chain and Multi-Channel Distribution
Customer Relationship Management
Store Operations
Specialty Retail Operations
Merchandising
Planning
PCI Compliance